Mitchell's Ice Cream

Shop Policy

Shipping Information

All orders placed by 11:59 p.m. on Monday, will be shipped the following Tuesday. 

Packages ship via USPS Ground Shipping and typically take about 1-3 days to arrive. For orders shipped to Alaska, Hawaii or internationally, additional fees may apply.

All items are shipped from Cleveland, OH.

Shipping  — $6 flat rate, free for gift cards or single scoop certificates

Need your order quicker?  Email and let us know when you need your order.  Additional shipping costs may apply.

Returns & Exchanges

As always, we want you to be 100% happy.  Please contact for returns and exchanges. 

Gift Card Purchases 

Mitchell's Gift Cards and singe scoop certificates  may be used at any Mitchell’s Ice Cream Shop and never expire or lose value.  For a complete listing of Shop locations, visit